Refund policy

 

Dollarregistry1 Return Policy

Thank you for shopping with us! We want you to be happy with your purchase. Please read our return policy carefully to ensure a smooth and hassle-free experience.

1. Return Eligibility

  • We accept returns on most items within 7 days of receiving your order.
  • To be eligible for a return, items must be unused, unopened, and in the same condition you received them.
  • Non-returnable items include:
    • Custom or personalized products.
    • Sale or clearance items.
    • Gift cards and downloadable content.
    • Items that have been used or damaged after delivery.

2. How to Request a Return

  • If you would like to return your item, please contact us within 7 days of receiving your order. You can reach us via direct message on TikTok or email at [Dollarregistry@gmail.com].
  • Please include your order number, the reason for your return, and any relevant pictures if the item is defective or damaged.

3. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service for returns to ensure your item arrives safely.
  • We cannot guarantee that we will receive your returned item if no tracking is provided.

4. Refunds and Exchanges

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 5-10 business days.
  • We do not offer exchanges at this time. If you wish to exchange an item, please return the original and place a new order.

5. Damaged or Defective Items

  • If your item is defective or damaged upon arrival, please contact us within 3 days of receiving your order. We will issue a full refund or replacement at no additional cost to you.
  • Please provide photos or videos of the damage when contacting us.

6. Restocking Fee

  • A 10% restocking fee may be applied to returns that are not due to a defect or error on our part. This fee helps cover the cost of processing returns and restocking the item.

7. Final Sale Items

  • Items marked as final sale are not eligible for returns or refunds.

8. Customer Satisfaction Guarantee

  • If you are not satisfied with your purchase for any reason, please reach out to us! We want to make it right and provide you with the best possible experience.

Thank you for choosing DR1Shop. We appreciate your business and are here to help with any questions or concerns you may have.